Shipping policy
Last updated: March 8, 2026
1. SHIPPING LOCATIONS
We currently ship to addresses within South Africa only. We deliver to all provinces including remote and rural areas.
2. PROCESSING TIME
- Orders are processed within 1-3 business days (Monday-Friday)
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive an order confirmation email immediately after purchase
- A shipping confirmation with tracking information will be sent once your order is dispatched
3. SHIPPING METHODS AND RATES
We offer the following shipping options:
Standard Shipping (3-7 business days)
- Orders under R500: R75
- Orders R500-R999: R50
- Orders R1000 and above: FREE SHIPPING
Express Shipping (1-3 business days)
- Flat rate: R150 (available for all order values)
Shipping costs are automatically calculated at checkout based on your delivery address and order total.
4. DELIVERY TIMEFRAMES
Delivery times are estimates from the date of dispatch:
Major Cities (Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth)
- Standard: 3-5 business days
- Express: 1-2 business days
Other Urban Areas
- Standard: 4-6 business days
- Express: 2-3 business days
Rural and Remote Areas
- Standard: 5-7 business days
- Express: 3-4 business days
5. TRACKING YOUR ORDER
- All orders include tracking
- You'll receive a tracking number via email once your order ships
- Track your package through our courier's website using your tracking number
- If you don't receive tracking information within 3 business days, please contact us
6. DELIVERY PROCESS
- Deliveries are made Monday-Friday during business hours (8:00 AM - 5:00 PM)
- A signature may be required upon delivery
- If you're not available, the courier will leave a collection notice
- Packages can typically be collected from the nearest courier depot within 5 business days
7. DELIVERY ISSUES
Incorrect Address
- Please ensure your shipping address is complete and accurate
- We cannot be held responsible for orders shipped to incorrect addresses provided by you
- Address changes after dispatch may incur additional fees
Failed Delivery Attempts
- If delivery fails due to incorrect address or unavailability, the package will be held at the courier depot
- You'll receive notification with collection instructions
- Uncollected packages will be returned to us after 5 business days
- Reshipping fees will apply for returned packages
Lost or Stolen Packages
- If tracking shows delivery but you haven't received your order, contact us within 48 hours
- Check with neighbors, building security, or household members
- We'll investigate with the courier service
- Claims must be made within 7 days of the delivery date shown on tracking
8. SHIPPING DELAYS
While we strive for timely delivery, delays may occur due to:
- Public holidays and festive season volumes
- Severe weather conditions
- Courier service disruptions or strikes
- Remote delivery locations
- Incomplete or incorrect address information
We are not responsible for delays caused by the courier service, but we'll do our best to assist you.
9. ORDER CHANGES AND CANCELLATIONS
- Contact us immediately at [your email] if you need to change or cancel your order
- Once an order is dispatched, it cannot be cancelled
- You may refuse delivery and return the package for a refund (return policy applies)
10. CUSTOMS AND DUTIES
Not applicable - we only ship within South Africa.
11. BULK ORDERS
For bulk orders or special shipping requirements, please contact us at [your email] for a custom shipping quote.
12. CONTACT US
Questions about shipping? We're here to help!
Email: nkosazanasilinga23@)gmail.com
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM SAST